Introduction
As your business grows from 10 orders to 100 orders a day, manual fulfillment becomes impossible. If you are still hand-writing airway bills or manually updating tracking numbers, you are wasting valuable time. To scale, you must automate fulfillment and delivery processes. Automation not only saves time but also significantly reduces the risk of shipping the wrong item to the wrong customer.
The First Step in Logistics Automation
To automate fulfillment and delivery processes, you need to integrate your sales channels with a logistics management system. Delyva is the ideal partner for this. By connecting your Shopee, Lazada, or Brand.com store to Delyva, order details are automatically synced. You can bulk-print shipping labels for multiple couriers (like J&T, NinjaVan, or PosLaju) in just a few clicks.
Streamlining Field Sales and Van Sales
Automation isn’t just for parcel delivery. For businesses with physical distribution fleets, you can automate fulfillment and delivery processes for your field team using Merchio. Merchio helps optimize van sales routes, tracks inventory in the vehicle, and records sales in real-time. This ensures that your field sales operations are just as efficient as your online ones.
Real-Time Tracking for Customers
A key benefit when you automate fulfillment and delivery processes is the improvement in customer experience. Automated systems send real-time tracking updates via SMS or email. This reduces the number of “Where is my order?” inquiries to your customer service team, allowing them to focus on more complex tasks.
Preparing for High-Volume Events
During mega-sales, the ability to automate fulfillment and delivery processes is the difference between success and failure. Systems like Zetpy and Delyva work together to ensure that as soon as a payment is confirmed via Chip, the shipping label is ready to be printed. This “frictionless” backend is what allows small SMEs to compete with major brands.